Terms and conditions

Customer Orientation

Every client will receive orientation to the motorcycle. The client orientation will cover all aspects of safe motorcycle operation, the clients' maintenance responsibilities, local and state laws.

Fuel

Fuel costs are client's responsibility. Skyout.com claims no responsibility for motorcycle fuel consumption and mileage.

Helmets (Included in Daily Rental Rate)

Helmets are provided with all motorcycle rentals and all tours. Clients are encouraged to bring their own helmets for comfort and style. In addition, helmets may be purchased or hired at Skyout rental station. Helmets for Rider and as well as for pillion are required by law.

Additional Drivers

1 additional driver is permitted at no extra charge. The minimum age for an additional driver is 21 and a valid motorcycle license is required.

Maintenance Responsibility

Customers are sole responsible for checking engine oil during refuelling, reporting technical fault as soon as possible. Instructions and procedures for maintenance expense reimbursement are provided at pick-up. Customers may be held responsible for mechanical damage due to negligence in motorcycle operation or failure to provide normal maintenance.

Motorcycle Substitution

Skyout reserves the right to substitute the motorcycle confirmed to rental client. Should Skyout not be able to provide confirmed motorcycle a similar or better model will be provided to the client? This constitutes the maximum liability of Skyout. Two wheeler need to be refund as schedule ,without any delay/invoice copy. A delay of more than 15 minutes without intimating the customer care or Field executive will attract penalty as per vendor TnC. Users have to deposit a refundable security deposit for all the vehicles (as mentioned at the booking page) at the time of receiving the vehicle. The same shall be refunded to you at the time of returning the vehicle after deducting all the statutory charges/costs. A valid driving license must be produced in original to the vendor at the time of receiving the vehicle. Users should be wearing a Helmet and carry original driving license issued by the Government of India at all the times while driving the rented vehicle The pick up point and drop point will remain the same and the vehicle cannot be asked to be collected from a 3rd location unless pickup/drop facility is provided by the vendor. However, in case of emergency please call our helpline number (). A Trip extension request is to be made at least 1 hour before the drop-off time. For trip extension you need to inform our pickup point or to login in web or app. Extension of ride fully depend on trip and vehicle availability, so customer don’t have any further claim for this . In case the customer doesn’t drop the bike in spite of a denied extension request, penalty charges will be applicable. Rider must be of Age 21 or above. Riding the vehicle under the influence of alcohol / banned drugs is strictly prohibited at all times Standard hourly charges will be applicable per hour of delay. An additional Rs. 200 per day will be charged as late fee A Trip extension request is to be made at least 1 hour before the drop-off time. Need to inform this to skyout, through phone. The request will be confirmed or denied as per the availability of bikes. If customer not return two wheeler, after cancellation of extension request, then penalty deducted from security amount. The customer is not authorized to lend the two-wheeler to any person without first informing SKYout. In that scenario other person need to submit his/her documents also. In case of minor damages to the helmet, the customer is liable to pay fine as per vendor. In case of any damage of vehicle due to any reason charges will be calculated by the vendor and the customer is liable to pay the same to the vendor along with the daily tariff until the bike is ready for renting again. Any physical damage / theft / loss to the vehicle or the accessories will be the sole responsibility of the person renting the vehicle. Rider will be liable to pay for all damages to Skyout and the vendor for the same as applicable Riders are not permitted to take Skyout scooters beyond bangalore border. Rider should respect and follow Traffic rules and regulations. All Challans issued due to rider negligence needs to be paid in full to the penalizing authority Driving under the influence of alcohol/drugs is strictly prohibited. Skyout will not be responsible to compensate for any mishappenings or consequences in such cases. Rider will be liable to pay for all damages to the vendor for the same Bookings are subject to availability. Skyout and its vendors reserve the right to cancel a booking if deemed necessary Please refer to ‘Booking Summary’ page during the booking for vehicle or pickup location specific terms and conditions In case of any kind of theft or misplacing or damage which cannot be recover then customer are sole responsible to pay market value of two wheeler. In case of engine fault or failure, the customer needs to contact the vendor or Field Executive before getting any repairs done. Original repairing and maintenance documents need to produce for getting reimbursement. For any cancellation or refund, it takes 7-10 business days for the refunded amount to reflect in your bank account.

GENERAL TERMS AND CONDITIONS

Rider must have posses age of 18 and above, as per state and central Govt of India. rule. If the rider is under the stipulated age, his or her order will be cancelled without any refund. The documents mentioned below need to be verified, in original, for each rider. Document 1 – Driving License Document 2 – Passport, Election Card, Aadhaar Card. (Any one of the above). Two-wheeler bookings are subject to availability. Skyout reserves the right to cancel any booking if deemed necessary. Rider should respect and follow Traffic rules and regulations. All Challans issued due to rider negligence need to be paid in full to the penalizing authority. Driving under the influence of Alcohol/Drugs is strictly prohibited. Skyout will not be responsible to compensate for any mishaps and their consequences in such cases. The customer will be liable to pay for all damages to the vendor for the same. Customer must have drop two wheeler as prescribe in invoice, change in this clause only depend on Skyout policy. In case a customer feels that they will be late for the drop, they should call the field executive or customer care and ask for a trip extension. Extensions are subject to availability. The pickup location will not change in lateron, due to any reason. Cancellation Policy In case of a cancellation, Rs. 100 would be charged as cancellation fee if cancellation is done before 24 hours of pick-up time. A cancellation fee of 50% of fare amount is applicable if the cancellations is done between 24-2 hours of pick-up time. Fare will not be refundable if cancelled within 2 hours of pick-up time or later If any booking is cancelled by Skyout, when a vehicle is not available or any other issues, full refund will be initiated. All refunds will take around 7-10 business days to reach the customer's account depending on the bank Rescheduling Policy. All rescheduling requests are to be made at least 1 day before the pickup time and all extension requests are to be made at least 1 day before the drop off time. Such requests are to be made to customer care/ vendor over the phone. As per booking schedule, they may confirm or deny the request depending on the vehicle availability